CANCELLATIONS / ORDER CHANGES

I just ordered - I want to cancel my order

You can cancel your order yourself within 30 minutes. The fastest way to cancel your order is to go on your order confirmation email and click 'Cancel Order' (can't find it? check spam and promotions tab too). If you have an account with us, you can also click ‘Account ’ to cancel your order within 30 minutes.

If you require more help, please fill in the form below. Please note that we cannot cancel your order if you placed it more than 1 hours ago as your order would have already been processed by our 3rd party agent. You will have to return your parcel for a refund.

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I just ordered - I want to change an address / product color or size

If you want to change your address, please cancel your order and order again. You can cancel your order within 30 minutes. The fastest way to cancel your order is to go on your order confirmation email and click 'Cancel Order' (can't find it? check spam and promotions tab too). If you have an account with us, you can also click ‘Account’ to cancel your order within 30 minutes.

If you need more help, please fill in the form below, please note that we cannot cancel your order if 1 hour have passed as it would have already been processed by our warehouse agent. You will have to return your parcel for a refund.

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DELIVERY

How long is delivery for my country

Premium Shipping takes around 1-2 days to Germany and 2-4 working days for the rest of the EU on average. Please check the average delivery times for your country here: https://eu.objektsstore.com/pages/delivery-timetable

Greece and Multa takes on average 4-8 days. Cyprus takes 9-11 days.

Important: If you ordered before 1st July 2021 and your order starts with a #3 (e.g. #31001), please refer to the old delivery timetable https://objektsstore.com/pages/delivery-timetable

If you still require help, please fill in the form below:

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Track my order

To track your order, please find your shipping confirmation email to get the tracking. Please also check your spam or promotions box too.

My tracking link is not working / not found

If your tracking link is not working or can’t be found, please wait a few hours for it to update.

I want a tracking update / tracking has not updated

If your tracking has not updated for more than 3 days. Please contact us below:

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Customs fees/taxes

There are no customs fee. VAT is included in the RRP.

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How much is delivery for my country?

We ship using DHL. Premium shipping is €5 to Germany and €8 to the rest of the EU. We have a reduced rate of €2 (Germany) and €4 (rest of EU) for orders over €65. Shipping is free for orders over €95. Shipping takes on average 1-4 days depending on your country.

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My order says ‘Delivered’ but I didn’t receive anything

Please contact us below:

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ORDER / PRODUCT ISSUE

I did not get an order confirmation

You might have accidentally entered a typo in your email or used an invalid email. Please fill in the form below so we can retrieve your order and re-send you your confirmation.

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My parcel/item has arrived damaged

If your item is damaged upon arrival, please contact us to get a replacement.

We will sort out any issues regarding damaged / faulty right away. As soon as you find the product is damaged, please let us know by filling in the form below. Please attach photos for a speedier resolution.

Important: If you ordered before 1st July 2021 and your order number begins with a #3 (e.g. #31001), please click ‘I do not have an account [x]’ and fill in the form manually OR if you have an account, please visit the OLD help center to find your order https://objektsstore.com/pages/help

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Note: If you are contacting about a damaged item within the 30 day time frame or after 30 days please see the Replacement/Repair Policy article.
My item is broken or tarnished after first/multiple use

Please read our replacement and repairs policy before contacting us -

https://objekts.zendesk.com/hc/en-gb/articles/360008789798-Replacement-Repairs-Policy

If you would like a replacement or refund, please contact us below. Please attach photos for a speedier resolution:

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Item(s) are missing from my parcel

Please contact us below for a replacement for the missing item.

Please also attach photographic evidence of the packaging so that we can determine if contents have been stolen by a 3rd party or if we had missed an item from your order. We will also check the weight of the parcel against the weight of the items. We will usually replace your item unless we find that it is our mistake then you have the option to refund the item instead.

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I have received the wrong item(s)

Please contact us below for a replacement for the Incorrect item.

Please also attach photo of the item you received instead

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Repairs/Replacement policy

Please read our repairs and replacement policy here:

https://objekts.zendesk.com/hc/en-gb/articles/360008789798-Replacement-Repairs-Policy

If you still need help, please contact us below:

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RETURNS, EXCHANGES & REFUNDS

I want to make an exchange

Exchanges are temporarily unavailable for EU customers. Only returns are available right now. Please simply fill out the return form below. Please place a new order with your desired size and color on our website. Once we receive your return, we will refund your order once they've been inspected by the warehouse.

Important: If you ordered before 1st July 2021 and your order number begins with a #3 (e.g. #31001), please click ‘I do not have an account [x]’ and fill in the form manually.

Please login to find your order number

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I want a refund

Please read our general refund guide here

https://objekts.zendesk.com/hc/en-gb/articles/360008688157-Returns-How-can-I-get-a-refund-

Returning a Bundle? Please read our bundles refund policy:

https://objekts.zendesk.com/hc/en-gb/articles/360008789958-Promotions-Bundle-Policy-Can-I-refund-bundles-

Returning a promotion? Please read our Promotion refund policy:

https://objekts.zendesk.com/hc/en-gb/articles/360008694057-Promotions-BOGO-Can-I-return-a-BOGO-promotion-for-a-refund-

Does this concern a damaged item? If so, please go to the previous section and fill in the appropriate form under 'ORDER / PRODUCT ISSUE' instead of using this form.

Important: If you ordered before 1st July 2021 and your order number begins with a #3 (e.g. #31001), please click ‘I do not have an account [x]’ and fill in the form manually.

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Returns policy

Please read our general refund guide here

https://objekts.zendesk.com/hc/en-gb/articles/360008688157-Returns-How-can-I-get-a-refund-

Returning a Bundle? Please read our bundles refund policy:

https://objekts.zendesk.com/hc/en-gb/articles/360008789958-Promotions-Bundle-Policy-Can-I-refund-bundles-

Returning a promotion? Please read our Promotion refund policy:

https://objekts.zendesk.com/hc/en-gb/articles/360008694057-Promotions-BOGO-Can-I-return-a-BOGO-promotion-for-a-refund-

Other questions? Please contact us below

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PAYMENTS / PROMOTIONS

Question about promotion / bundle

Useful articles: How to enter your discount code:

https://objekts.zendesk.com/hc/en-gb/articles/360008693577-How-do-I-enter-a-discount-code-

Other questions? Please contact us below:

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I have a problem at the checkout

Please contact us below:

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Payment options

If your payment is not working it is usually because your billing address does not match the address your bank has on file.

If Klarna is not working, please try using Buy Now Pay Later instead of Pay in

If it is still not working, please contact Klarna first before contacting us.

Still need help? Please contact us below:

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Promotions policy

Please read our bundles policy:

https://objekts.zendesk.com/hc/en-gb/articles/360008789958-Promotions-Bundle-Policy-Can-I-refund-bundles-

Please read our Promotion refund policy:

https://objekts.zendesk.com/hc/en-gb/articles/360008694057-Promotions-BOGO-Can-I-return-a-BOGO-promotion-for-a-refund-

Still need help? Please contact us below:

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PRODUCT / STOCK

Are you getting more stock? / When are you restocking?

Please start entering the name of the product

Search

No result. Please contact us below

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I have a question about a specific item / your jewellery

You may find these articles helpful:

https://objekts.zendesk.com/hc/en-gb/articles/360008789458-Jewellery-Care-How-do-I-look-after-my-jewellery-

Can’t find what you’re looking for? Please email us below:

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SIZING

How do I measure my ring size - I have an existing ring

You may find this sizing guide helpful:

https://objekts.zendesk.com/hc/en-gb/articles/360008783558-How-do-I-measure-my-ring-size-

Ring size chart: https://objektsstore.com/pages/ring-size-chart

Still need help? Contact us below:

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How do I measure my ring size - I don’t have an existing ring

You may find this sizing guide helpful:

https://objekts.zendesk.com/hc/en-gb/articles/360008783558-How-do-I-measure-my-ring-size-

Ring size chart: https://objektsstore.com/pages/ring-size-chart

Still need help? Contact us below:

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I know my local ring size, what is this in your sizing?

Please use this ring size chart to compare your local size with US sizing:

https://objektsstore.com/pages/ring-size-chart

Still need help? Contact us below:

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BUSINESS / WHOLESALE / COLLABORATIONS / OTHERS

Wholesale inquiries / Business inquiries

Thank you for your interest! Please email us at:

For wholesale inquiries please email: wholesale@objektsstore.com

wholesale@objektsstore.com

All other business inquiries please email: business@objektsstore.com

business@objektsstore.com
Collaborations / Influencer inquiry

Thank you for your interest! Please email us at:

PR@objektsstore.com
Careers

Thank you for your interest! Please email us at:

PR@objektsstore.com
PR / Celebrity / Stylist inquiries

Thank you for your interest! Please email us at:

PR@objektsstore.com
All other questions

Thank you for your interest! Please email us at:

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